Orders & Returns

Ordering

All available Jouten products can be viewed and ordered here in the Jouten webstore.

Payment

We currently accept Visa, Mastercard, American Express, Paypal, and Apple Pay as methods of payment. All payments are done securely in our webstore. Visa and Mastercard payments will be confirmed with Verified by Visa or Mastercard SecureCode.

Delivery

We offer standard shipping worldwide. All orders are shipped from Finland. If you are interested in collecting your order from our office in Helsinki, please contact us via hello (at) jouten.fi or +358 (0) 50 492 8552.

All domestic orders in Finland are shipped via Economy Post. All international orders outside of Finland are shipped via Finnish Post or other available delivery services.

Approximate delivery times depending on our current workload (working days Monday–Friday):

Finland: preparation 2–5 days from date of order + shipping by Posti 1–2 days

EU: preparation 2–5 days from date of order + international shipping 7–10 days

Other countries: preparation 2–5 days from date of order + international shipping 7–14 days

The cost of shipping depends on the destination and will be calculated at the checkout.

Tracking

You will receive a tracking code via email or text message once your order is fulfilled and ready to be shipped.

Returns

All unused Joutens in their original condition can be returned for a full refund of the original purchase price. Quality check is performed on all returned items prior to refund. Please note that the cost of return shipping or additional costs such as duties and taxes are not included in the refund.