Orders & Returns
All Jouten products available for online purchase can be viewed and ordered here on the Jouten online store.
We currently accept Visa, Mastercard, American Express, Paypal, and Apple Pay as payment methods. All payments are made securely on our webshop. Visa and Mastercard payments will be confirmed with Verified by Visa or Mastercard SecureCode.
We offer standard shipping worldwide. All orders are shipped from Finland. If you are interested in collecting your order from our office in Helsinki, please contact us by email hello (at) jouten.fi or by phone +358 (0) 50 492 8552.
All domestic orders in Finland are shipped via Economy Post. All international orders outside of Finland are shipped via Finnish Post or other available delivery services.The shipping cost depends on the destination and will be calculated at the checkout.
Approximate delivery times depending on our current workload (working days Monday–Friday):
Finland: preparation 2–5 days from date of order + shipping by Posti 1–2 days
EU: preparation 2–5 days from date of order + international shipping 7–10 days
Other countries: preparation 2–5 days from date of order + international shipping 7–14 days
You will receive a tracking code via email or text message once your order is fulfilled and ready to be shipped.
All unused Joutens in their original condition can be returned for a full refund of the original purchase price. Please note that the cost of return shipping or additional fees such as duties and taxes are not included in the refund. Quality check is performed on all returned items before refund.