Why are Joutens made from recycled terrycloth?
The main material – and our personal favourite child – used in our products is recycled terrycloth because a) it’s smart considering the life-cycle of towels in the hotel industry, and b) the high-quality materials are still in great condition. It’s nice that the exact history of the material is a bit of a mystery, while being able to make use of fabric that has barely passed it’s wild teens.
Where do the materials come from?
All of our recycled materials are sourced from companies specialized in high-quality industrial terrycloth that’s made to last. Companies like hotels with used material no longer qualified for their standards. We are devoted to finding the best quality material for our projects.
What exactly is the color of Jouten products?
Joutens out of musty, fusty and dirty towels is not something we do. All of our materials have gone through a thorough industrial washing before colouring and assembly. Recycled materials, however, make every Jouten unique. Your Jouten is individually coloured with fifty shades of ivory and crafted to be special.
How do I know my size?
Let’s make one thing clear: your Joutens are not supposed to fit in any certain way. Our clothes cannot go spreading the power of towel and wonder about by themselves, so the final touch and therefore the complete look of the garment is you inside of them. All Jouten garments are unisex and one size. You’ll find the measurements of our unisex-onesizies under all product descriptions in the Jouten webshop. The two models in the product photos are 175 cm and 182 cm tall.
My friend’s Jouten T has three more stitches in the hem than mine!
Jouten products are coloured with fabric dye and handmade one by one. We hope that this method powered by love and devotion gives each product a unique feel to them, but it may also result as small inconsistencies in color and shape of the products. Think of it as a unicorn made of terry – a terrycorn (yes, ok, we stop it now).
Where can I get mine?
All Jouten products can be viewed and ordered here in our Shopify powered Jouten webshop.
How can I pay?
We currently accept Visa, Mastercard, American Express, Paypal, and Apple Pay as methods of payment. All payments are done securely in our Shopify webshop. Visa and Mastercard payments will be confirmed with Verified by Visa or Mastercard SecureCode.
When can I expect my Jouten to arrive?
We offer standard shipping worldwide. All orders are shipped from Finland. If you are interested in collecting your order from our office in Helsinki, please contact us via hello(at)jouten.fi or +358 50 492 8552.
All domestic orders in Finland are shipped via Economy Post. All international orders outside of Finland are shipped via Finnish Post.
Approximate delivery times are (working days Monday–Friday):
Finland: 2–4 days
EU: 7–10 days
Other countries: 12–17 days
The cost of shipping depends on the destination and will be calculated at the checkout.
What if I don’t want to be Jouten after all?
We’ll be happy to accept any unused Joutens in their original condition back in return for a full refund of the original purchase price. Please note that we do not cover the cost of return shipping or additional costs such as duties and taxes.
Can I call or email you?
Ofc! We’d love to help you via email at hello(at)jouten.fi, or just give us a call at +358 50 492 8552.