FAQ


Repurposed materials

The main material used in our products are repurposed hotel textiles. Repurposing high-quality industrial textiles is smart considering the life-cycle of towels and bed linens in the hotel industry and usually at the time of discarding, most of the material is still in great condition. It’s exciting that the exact history of the material is a bit of a mystery, while being able to make use of fabric that has barely passed its wild teens.

Origin of the materials

Our repurposed textiles are sourced from companies specialized in high-quality industrial textiles made to last. Our materials are textiles that are in great condition, but no longer qualified for the hotel’s standards due to small tears and stains. We are devoted to finding the best quality material for our projects.

Quality of the materials

All of our materials have gone through a thorough industrial wash before dyeing and assembly. Repurposed materials, however, make every Jouten unique. Every Jouten is individually coloured and crafted to be special.

Sizing

All Jouten garments have an oversized unisex fit and run in one size. Our slouchy garments are not meant to fit in any specific way. You’ll find the exact measurements of our the unisex onesizies as well as the measurements of the models wearing the garments under all product descriptions.

Variations in size and colour

Jouten products are dyed and handmade one by one. We believe our production method powered by love and devotion gives each product a unique feel to them, but it may also result as slight inconsistencies in size, shape and color of the products.

Ordering

All available Jouten products can be viewed and ordered here in the Jouten webshop.

Payment

We currently accept Visa, Mastercard, American Express, Paypal, and Apple Pay as methods of payment. All payments are done securely in our webshop. Visa and Mastercard payments will be confirmed with Verified by Visa or Mastercard SecureCode.

Delivery times

We offer standard shipping worldwide. All orders are shipped from Finland. If you are interested in collecting your order from our office in Helsinki, please contact us via hello(at)jouten.fi or +358(0)50 492 8552.

All domestic orders in Finland are shipped via Economy Post. All international orders outside of Finland are shipped via Finnish Post or other available delivery services.

Approximate delivery times are (working days Monday–Friday):

Finland: 2–4 days

European Union: 7–10 days

Other countries: 12–17 days

The cost of shipping depends on the destination and will be calculated at the checkout.

Returns

All unused Joutens in their original condition can be returned for a full refund of the original purchase price. Quality check is performed on all returned items prior to refund. Please note that the cost of return shipping or additional costs such as duties and taxes are not included in the refund.

Contact

We’d love to help via hello(at)jouten.fi or +358(0)50 492 8552.

Further terms and conditions

Our Terms of Service as well as Privacy Policy are available in full length here.